LEGAL
How we collect, use, and protect your information
The Grounded ADHD Co., LLC collects the following information:
Name and email address when you subscribe to our email list or download a freebie; Payment information processed through Payhip (we do not store payment information directly); Contact and inquiry form submissions through our website, hosted by Showit; Website usage data, including session activity monitored through HotJar or Meta platforms and services. Cookie data through Showit's website infrastructure
How We Use It:
Your information is used to deliver products you've purchased, send email communications you've opted into, respond to inquiries, and improve our website experience.
Who We Share It With:
Your data is never sold. It may be shared with the following service providers solely to operate our business:
Flodesk — email marketing and sequencing
Payhip — digital product delivery and payment processing
Dubsado — client management and scheduling
Showit — website hosting
Additional tools may be added and this policy will be updated accordingly
Your Rights:
You may unsubscribe from emails at any time via the link in any email. To request deletion of your data, contact us directly at support@thegroundedadhdco.com.
PRIVACY POLICY
What you agree to when purchasing from or working with The Grounded ADHD Co., LLC.
Digital Products:
All digital products are delivered electronically via Payhip. Due to the nature of digital goods, all sales are final. No refunds will be issued once a product has been accessed or downloaded.
Intellectual Property:
All content, materials, tools, and digital products created by The Grounded ADHD Co. remain the sole intellectual property of The Grounded ADHD Co. and are protected by copyright and trademark. Purchasers may not copy, share, redistribute, resell, or reproduce any materials in any form without explicit written permission.
Coaching Programs:
The Grounded ADHD Co., LLC offers three tiers of coaching. All coaching services are subject to the terms below:
The Reset–A single 60-minute 1:1 coaching session. Session is valid for one year from the date of purchase and may not be transferred. Payment is collected in full at the time of booking and is subject to the cancellation policy below.
The Foundation– One month of 1:1 coaching consisting of four 60-minute sessions. Sessions are valid for 60 days from the date of the first session, or one year from the date of purchase, whichever comes first. Sessions may not be carried over beyond that period and are non-refundable once the validity period has passed. Payment is collected in full at the time of booking. This package does not auto-renew.
The Practice– A monthly coaching membership consisting of four 60-minute 1:1 sessions per calendar month. A minimum two-month commitment is required for new members; clients who have previously fulfilled the two-month minimum are exempt upon rejoining. Membership renews automatically on the same date each month. Unused sessions within a monthly period are non-refundable and do not carry over. To cancel, contact support@thegroundedadhdco.com at least seven days before your next renewal date. Cancellations received after that window will result in one final charge for the upcoming month.
Anchor Week is an optional upgrade available to The Reset and The Practice tiers. For The Reset, Anchor Week provides six consecutive days of Signal support beginning the day after the session. For The Practice, Anchor Week provides six days of Signal support split across the month — three days following the first session of the month and three days following the third session of the month. All support is available during office hours, Monday through Thursday, 9AM–5PM EST. Anchor Week renews alongside the applicable tier unless notice of cancellation is received at least seven days before the next renewal date.
Cancellation & Rescheduling Policy:
This policy applies to all individually scheduled sessions across all tiers.
Cancellations and rescheduling changes or requests made more than 48 hours before a scheduled sessions will be honored and accommodated to the best of the coaches' reasonable ability.
Cancellations and rescheduling requests made within 48 hours of a schedule session will result in a charge of 50% of the session rate.
Cancellations and rescheduling requests made within 24 hours of a schedule session, including no-shows and failure to notify, will result in a charge of 100% of the session rate.
Cancellation of The Practice membership requires written notice at least seven days before the renewal date. Notice of cancellation within the initial two-month minimum commitment period will result in both months being charged in full. Clients who have previously fulfilled the two-month minimum are not subject to it again upon rejoining. This policy is separate from the individual session cancellation and rescheduling policy.
* The Grounded ADHD Co., LLC reserves the right to make exceptions on a case-by-case basis at its sole discretion; no exception sets a precedent for future accommodations.
Scope of Services:
Coaching provided by The Grounded ADHD Co. is educational and supportive in nature. See Disclaimer below.
Confidentiality:
Client information is held in confidence. Coaching services are conducted in alignment with International Coaching Federation (ICF) and Professional Association for ADHD Coaches (PAAC) ethics and codes of conduct.
Limitation of Liability:
The Grounded ADHD Co.'s liability is limited to the amount originally paid for services or products. We are not liable for any consequential, indirect, incidental, or punitive damages.
Termination:
The Grounded ADHD Co. reserves the right to terminate a coaching relationship for cause, including but not limited to abusive or disrespectful behavior, non-payment, dishonesty, or violation of confidentiality. Remaining balances are still owed and no refunds will be issued in cases of termination for cause.
Governing Law:
These terms are governed by the laws of the Commonwealth of Massachusetts. Any disputes will be resolved through binding arbitration.
TERMS & CONDITIONS
Disclaimer (Please read carefully)
Coaching is Not Therapy:
The Grounded ADHD Co. provides ADHD coaching and educational resources. Coaching is not therapy, counseling, psychiatric treatment, or medical advice. Emily Zhou is not a licensed therapist, psychologist, or medical professional.
If you are experiencing a mental health crisis or require clinical support, please seek care from a licensed mental health professional.
No Guaranteed Results:
Outcomes from coaching and digital products vary by individual. Results depend largely on each client's participation, effort, and individual circumstances. The Grounded ADHD Co. makes no guarantees of specific outcomes.
Educational Resources:
All digital products, guides, and resources offered by The Grounded ADHD Co. are intended for educational and informational purposes only and should not be used as a substitute for professional medical or psychological advice.
