LEGAL 

What you agree to when purchasing from or working with The Grounded ADHD Co., LLC.
Digital Products:

All digital products are delivered electronically via Payhip. Due to the nature of digital goods, all sales are final. No refunds will be issued once a product has been accessed or downloaded.
Intellectual Property:

All content, materials, tools, and digital products created by The Grounded ADHD Co. remain the sole intellectual property of The Grounded ADHD Co. and are protected by copyright and trademark. Purchasers may not copy, share, redistribute, resell, or reproduce any materials in any form without explicit written permission.

The Grounded ADHD Co., LLC offers three tiers of coaching. All coaching services are subject to the terms below:

The Reset — A single sixty (60)-minute, one-on-one coaching session. Session fee is $120.00 (USD), collected in full at the time of booking. Session is valid for one (1) year from the date of purchase and may not be transferred. Subject to the cancellation policy below.

The Foundation — One month of 1:1 coaching consisting of four (4) sixty (60)-minute sessions. Sessions are valid for sixty (60) days from the date of the first session, or one (1) year from the date of purchase, whichever comes first. Sessions may not be carried over beyond that period and are non-refundable once the validity period has passed. Payment is collected in full at the time of booking. This package does not auto-renew.

The Practice— A monthly coaching membership consisting of four (4) sixty (60)-minute, one-on-one coaching sessions per thirty (30)-day billing cycle. A minimum commitment of two (2) consecutive billing cycles is required for new members. Clients who have previously fulfilled the two-month minimum are exempt upon rejoining. Membership renews automatically every thirty (30) days from the date of initial enrollment. Unused sessions within a billing cycle are non-refundable and do not carry over to the following cycle. To cancel, contact emily@thegroundedadhdco.com at least seven (7) days before the start of the next billing cycle. Cancellations received after that window will result in one final charge for the upcoming cycle, after which the membership will terminate.

Anchor Week— Anchor Week is an optional add-on available to The Reset tier and is included as part of The Practice membership. For The Reset, Anchor Week provides six (6) consecutive days of live support via Signal beginning the day after the session. For The Practice, Anchor Week provides six (6) days of live support via Signal split across the billing cycle — three (3) days beginning the day after the first session of the cycle, and three (3) days beginning the day after the third session of the cycle. All Anchor Week support is available during office hours, Monday through Thursday, 9:00 AM–5:00 PM Eastern Time. Messages received outside of office hours will be addressed during the next available office hours window. For The Reset, Anchor Week is a one-time add-on. For The Practice, Anchor Week renews automatically alongside the membership unless written notice of cancellation is received at emily@thegroundedadhdco.com at least seven (7) days before the next renewal date.

Cancellation & Rescheduling Policy: 

This policy applies to all individually scheduled sessions across all tiers. 

Cancellations and rescheduling requests made more than forty-eight (48) hours before a scheduled session will be honored and accommodated to the best of the Company's reasonable ability, subject to availability. Cancellations and rescheduling requests made within forty-eight (48) hours of a scheduled session, including no-shows and failure to notify, will result in forfeiture of that session in full. Forfeited sessions are non-refundable and may not be rescheduled or credited toward future sessions. Client's sole remedy for a forfeited session is to purchase a new session at the then-current rate.

Cancellation of The Practice membership requires written notice to emily@thegroundedadhdco.com at least seven (7) days before the start of the next thirty (30)-day billing cycle. Notice of cancellation received during the initial two-month minimum commitment period will result in both months being charged in full. Clients who have previously fulfilled the two-month minimum are not subject to it again upon rejoining. This membership cancellation policy is separate from and in addition to the individual session cancellation and rescheduling policy above.

The Grounded ADHD Co., LLC reserves the right to make exceptions on a case-by-case basis at its sole discretion. No exception granted shall constitute a waiver or set a precedent for future accommodations.

Scope of Services:

Coaching provided by The Grounded ADHD Co. is educational and supportive in nature. See Disclaimer below.
Confidentiality:

Client information is held in confidence. Coaching services are conducted in alignment with International Coaching Federation (ICF) and Professional Association for ADHD Coaches (PAAC) ethics and codes of conduct.
Limitation of Liability:

The Grounded ADHD Co.'s liability is limited to the amount originally paid for services or products. We are not liable for any consequential, indirect, incidental, or punitive damages.
Termination:

The Grounded ADHD Co. reserves the right to terminate a coaching relationship for cause, including but not limited to abusive or disrespectful behavior, non-payment, dishonesty, or violation of confidentiality. Remaining balances are still owed and no refunds will be issued in cases of termination for cause.
Governing Law:

These terms are governed by the laws of the Commonwealth of Massachusetts. Any disputes will first be submitted to good faith mediation. If mediation does not resolve the dispute, it will be resolved through mandatory binding arbitration administered in accordance with the rules of the American Arbitration Association, seated in the Commonwealth of Massachusetts.

TERMS & CONDITIONS 

Disclaimer (Please read carefully)

Coaching is Not Therapy: 
The Grounded ADHD Co. provides ADHD coaching and educational resources. Coaching is not therapy, counseling, psychiatric treatment, or medical advice. Emily Zhou is not a licensed therapist, psychologist, or medical professional.

If you are experiencing a mental health crisis or require clinical support, please seek care from a licensed mental health professional.

No Guaranteed Results:
Outcomes from coaching and digital products vary by individual. Results depend largely on each client's participation, effort, and individual circumstances. The Grounded ADHD Co. makes no guarantees of specific outcomes.

Educational Resources:
All digital products, guides, and resources offered by The Grounded ADHD Co. are intended for educational and informational purposes only and should not be used as a substitute for professional medical or psychological advice.

DISCLAIMER